Emotional Intelligence

            Naturally, an individual facing numerous situations in life would try to devise options that would aid them in countering their situations. Emotions are some of the strongest sources of information as they tend to significantly influence the thinking of people, behavior, and communication that an individual would adopt (Codier & Codier, 2017). The successful response that a person would have towards a situation relies on their emotional intelligence. People would always try to satisfy their needs through various means where they tend to be driven towards applying all the factors that would allow them to achieve the need. Therefore, emotional intelligence allows a person to understand and manage their emotions as well as the emotions of the people around them. The purpose of this assignment is to discuss the role of emotional intelligence in the situation described at Vila health. Later, I will evaluate my own emotional intelligence and its role in the work of healthcare leaders in the healthcare organization.

Dimensions of Emotional Intelligence

            In the Vila health simulation, Christina Robledo and the two nurses demonstrated the effect of emotional intelligence on healthcare delivery. The conversation relays more information about misunderstandings and compromised relationships among the three healthcare workers. Indeed, their replies show they do not have a common interest or goal towards meeting the desired patient outcome.

            Christina’s comments affect the teamwork and collaboration in offering healthcare services. The two nurses understand that the inclusion of the doctors to make the adjustment in Maud’s case would be effective in improving his safety. However, Christina feels she is qualified in the field, and the nurses should not be telling her what to do with the patient. At first, Christina’s reply was rude, and she did not value the additional information that the two nurses were proposing to ensure patient safety. In case anything happens to the patient, all the nurses would be blamed, even though Christina would take much of the blame. Understanding each one’s opinion plays an imperative role in the healthcare system. For instance, it allows people to join the brain in solving or deciding an issue that involves a patient. However, when such measures are compromised, the patient would suffer an increased risk to health.

            Christina replies that “I do know what I am doing” this phrase has been the genesis of many problems in healthcare. The statement implies that one is a professional and can meet the patient outcome alone. In cases where each healthcare professional thinks that their methods are the correct ones, patients tend to suffer the most. The healthcare setting is complex, such that incorporating ideas from more than one professional tends to define the desired outcome, as explained by Pérez-Fuentes et al. (2019). A better culture in healthcare is defined by unity in healthcare delivery. For example, in the surgery room, the main surgeon is the most skilled in operation, yet teams of nurses surround them to ensure the success of the process. Therefore, teamwork is an essential tool in delivering quality healthcare, and it starts from understanding one’s emotions and other people around.

            Social skills are one of the key elements lacking in this scenario. Nurses who have better social skills are the best communicators. They take time to think before replying to their colleagues and are cautious about giving a reply that would not make them feel less important (Amini et al., 2019). These nurses are open to hearing both good news, where they turn to their team to gain support and decide on the best action to take in such a scenario. However, in the case provided, Christina has poor social skills. She wants other nurses to hear her out and implement what she has to say, while on the other hand, she belittles the nurses when they try to join in delivery care to Maud.

            Another element of emotional intelligence lacking in the scenario is empathy. Christina does not think how the nurses would feel about her replies. Worse still, she does not feel remorseful and even says sorry for her bad replies (Pérez-Fuentes et al., 2019). Instead, she went ahead to ask the nurses to implement a practice that the organization had not ratified. Nurses with a high sense of empathy can put themselves in someone’s situation. They take part in developing the people on their team and challenging the types of people who mistreat others. Again, they listen to those who need to be listened to. These are some of the significant features lacking in the scenario.

            The scenario would have turned out differently if Christina had demonstrated a high sense of empathy and social skills. Ana and Faith could have played a significant role in treating Maud. Christina would as well find a platform to teach Ana and Faith the reason behind her making such decisions about the patient. The three would form a better team and collaborate in offering healthcare to patients at the facility. The quality of the healthcare unit depends on the collaboration and unity of the healthcare professionals as they are directly in touch with the patients (Farmer et al., 2020). Again, the initial better reply from Christina would have improved the communication between the three for a better result for the patients. Therefore, demonstrating emotional intelligence in the healthcare setting is imperative for safety and quality of care.

Assessment 2: Emotional Intelligence

Create a 6-9-page analysis and reflection on why emotional intelligence is a key competency for health care and its role in promoting teamwork and collaboration.

INTRODUCTION

This assessment is dedicated to emotional intelligence (EQ). Emotional intelligence was pioneered by Daniel Goleman and has four main components: self-awareness, social awareness, self-management, and relationship management (Daft, 2015). Emotional intelligence is loosely defined as an individual’s ability to “perceive, identify, understand and manage emotions in self and others” (Daft, 2015, p. 146). Experts argue that emotional intelligence is a better predictor of successful decision making and interpersonal relationships than cognitive intelligence, or IQ (Daft, 2015).

Additionally, emotional intelligence is now recognized as a critical factor in leadership development. Your work on this assessment will build on the completion of a personal leadership assessment that examines five critical domains from a high level that you have already completed in the first assessment. You will look specifically at emotional intelligence. By completing this assessment, you will evaluate your EQ and explore the role that EQ plays in successful leadership.

Reference

Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage.

DEMONSTRATION OF PROFICIENCY

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

• Competency 1: Assess one’s leadership style in a professional setting.
  • Discuss the different elements of emotional intelligence.
  • Analyze the reason for health care leaders to develop their emotional intelligence skills.
• Competency 2: Explain cultural competence and its relevance to health care management.
  • Establish the impact of emotional intelligence on cultural competence in health care organizations.
  • Evaluate personal competence with regards to emotional intelligence.
  • Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
• Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
  • Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
• Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
  • Demonstrate effective communication through writing and proper use of APA style.
  • Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

PREPARATION

This assessment is based on the media piece in the Vila Health: Emotional Intelligence activity. Be sure you have worked through the scenario before you start this assessment.

INSTRUCTIONS

This assessment has three main parts, a discussion of the different elements of emotional intelligence as it relates to the scenario from the Vila Health media piece, a self-evaluation of your current state of emotional intelligence, and an analysis of the impact and benefits of health care leaders being competent with regards to emotional intelligence.

Part 1: Elements of Emotional Intelligence

Relevant Scoring Guide Criteria:

• Discuss the different elements of emotional intelligence.
• Demonstrate effective communication through writing and proper use of APA style.
• Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

For this first part of your assessment, discuss the scene and what happened between Christina Robledo and the two nurses. You can draw upon your answers to the question from the media piece, as well as consider the following:

• Do you feel the nurses demonstrated strong emotional intelligence in their communications with Christina? Why or why not?
• What are the key elements of emotional intelligence that were demonstrated in this scenario?
• Which key elements of emotional intelligence were lacking from the scenario?
  • How might the scenario have turned out differently if these elements had been demonstrated?

Part 2: Emotional Intelligence Self-Evaluation

Relevant Scoring Guide Criteria:

• Evaluate personal competence with regards to emotional intelligence.
• Demonstrate effective communication through writing and proper use of APA style.
• Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

The second part of the assessment will focus on a brief self-evaluation of your current state with regards to emotional intelligence. Consider the following after using the elements of emotional intelligence from the resources in this course, your personal research, and the ones you applied to your discussion of the Vila Health media piece:

• Reflect on your interaction with others
  • Do you feel you are able to identify and understand others’ emotions?
  • Are you able to control your emotions when dealing with others?
  • Which specific elements of emotional intelligence do you feel are the strongest in you?
  • Which elements of emotional intelligence would you like to improve?

Part 3: Impact of Emotional Intelligence for Health Care Leaders

Relevant Scoring Guide Criteria:

• Analyze the reason for health care leaders to develop their emotional intelligence skills.
• Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
• Establish the impact of emotional intelligence on cultural competence in health care organizations.
• Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
• Demonstrate effective communication through writing and proper use of APA style.
• Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

This third and final part of the assessment requires you to analyze the need, impact, and benefits of health care leaders being competent with regards to emotional intelligence. As you work to address the scoring guide criteria relevant to this section consider the following:

• Describe the elements of emotional intelligence and explain why it is important for health care leaders to develop their skills in each area.
• Thinking back to the Vila Health media piece, if you were one of the nurses, how could you have communicated differently with Christinato to acknowledge her concerns and her emotions?
  • Are there any specific examples from your professional or personal life where you have utilized your emotional intelligence to improve communication with others?
• Either in relation to the Vila Health media piece or your professional practice and career, how does an organization’s culture impact visibility or need of emotionally intelligent leaders and individuals.
  • How does an emotionally intelligent environment impact professional practice and personal interactions within an organization?
• With regards to either the Vila Health media piece or your professional practice and career, how can emotional intelligence be used to improve teamwork and collaboration?
  • How might one be able to tell if teamwork and collaboration are valued at an organization?

Additional Requirements

• Structure: Include a title page and a reference page.
• Length: 6–9 pages, not including the title and reference page.
• References: Cite at least three current scholarly or professional resources.
• Format: Use APA style for references and citations.
  • You may wish to refer to the following APA resources to help with your structure, formatting, and style:
    • APA Style and Format.
    • APA Paper Tutorial.
    • APA Paper Template.
  • You may use the first person for the portions of your reflection where it is appropriate to do so.
• Font: Times New Roman font, 12 point, double-spaced for narrative portions only.Resources: Emotional Intelligence
• EMOTIONAL INTELLIGENCE
  • Codier, E., & Codier, D. D. (2017). Could emotional intelligence make patients safer?American Journal of Nursing, 117(7), 58–62.
    • This article examines how emotional intelligence can lead to improved communication, which in turn could improve patient safety.
  • Connelly, C. E., & Turel, O. (2016). Effects of team emotional authenticity on virtual team performance.Frontiers in Psychology, 7, 1336.
    • This article examines the impact of perceived emotional authenticity among team members to overall team performance in a virtual environment.
  • Goleman, D. (1998). The emotional intelligence of leaders.Leader to Leader, 1998(10), 20–26.
    • This seminal work examines the need for emotional intelligence in leaders.
  • Goleman, D. (2012). Daniel Goleman introduces emotional Intelligence [Video] | Transcript. Retrieved from https://www.youtube.com/embed/Y7m9eNoB3NU
    • This video provides an overview of emotional intelligence theory and how it can play out in real life.
  • Spano-Szekely, L., Quinn Griffin, M. T., Clavelle, J., & Fitzpatrick, J. J. (2016). Emotional intelligence and transformational leadership in nurse managers.The Journal of Nursing Administration, 46(2), 101–108
    • This article presents the findings of a study that examines the relationship between characteristics of emotional intelligence and transformational leadership.
  • Emotional Intelligence | Transcript.
    • Learn more about emotional intelligence and its importance to leaders in this multimedia piece
• Resources: Capella Library and APA Style
• CAPELLA UNIVERSITY LIBRARY
  • Health Care Administration Undergraduate Library Research Guide.
    • This library guide provides many useful links to resources that are relevant to research. It also helps in locating resources related to health care topics.

  APA STYLE AND RESOURCES

  • APA Style and Format.
    • A general guide to APA style and formatting.
  • APA Style Paper Template [DOCX].
    • A template that has been set up with some APA formatting and style rules.
  • APA Style Paper Tutorial [DOCX].
    • A guide on how to make use of the APA Style Paper Template.
  • APA Citation: Citing a Book.
    • This media piece provides a walkthrough and practice for how to correctly cite books using APA style.
  • APA Citation: Citing a Journal Article.
    • This media piece provides a walkthrough and practice for how to correctly cite journal articles using APA style.
  • ‹APA Citation: Citing a Website.
    • This media piece provides a walkthrough and practice for how to correctly cite websites using APA style.

  CAPELLA UNIVERSITY WRITING CENTER

  • Capella Writing Center.
    • This links out to numerous resources and tutorials that can help you improve the quality of your academic writing.

Emotional Intelligence Scoring Guide

Criteria	Non-performance	Basic	Proficient	Distinguished
Discuss the different elements of emotional intelligence.	Does not list the different elements of emotional intelligence.	Lists the different elements of emotional intelligence.	Discusses the different elements of emotional intelligence.	Discusses the different elements of emotional intelligence and provides examples.
Analyze the reasons for health care leaders to develop their emotional intelligence skills.	Does not describe the reasons for health care leaders to develop their emotional intelligence skills.	Describes the reasons for health care leaders to develop their emotional intelligence skills.	Analyzes the reasons for health care leaders to develop their emotional intelligence skills.	Analyzes the reasons for health care leaders to develop their skills in each dimension of emotional intelligence.
Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.	Does not identify the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.	Identifies the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.	Explains the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.	Explains the impact of emotional intelligence on relationships and communication effectiveness in health care organizations and provides examples.
Analyze the impact of emotional intelligence on cultural competence in health care organizations.	Does not describe the impact of emotional intelligence on cultural competence in health care organizations.	Describes the impact of emotional intelligence on cultural competence in health care organizations.	Analyzes the impact of emotional intelligence on cultural competence in health care organizations.	Analyzes the impact of emotional intelligence on cultural competence in health care organizations and provides examples.
Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.	Does not discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.	Identifies but does not discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.	Discusses how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.	Discusses how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations and provides examples.
Adhere to the rules of grammar, usage, and mechanics.	Does not adhere to the rules of grammar, usage, and mechanics.	Errors in grammar, usage, and mechanics inhibit readability and comprehension and detract from good scholarship.	Adheres to the rules of grammar, usage, and mechanics.	Exhibits strict and nearly flawless adherence to the rules of grammar, usage, and mechanics.
Apply APA style and formatting to scholarly writing.	Does not apply APA style and formatting to scholarly writing.	Applies APA style and formatting to scholarly writing incorrectly and/or inconsistently, detracting noticeably from good scholarship.	Applies APA style and formatting to scholarly writing.	Applies APA style and formatting to scholarly writing. Exhibits strict and nearly flawless adherence to stylistic conventions, document structure, and source attributions.