COMS 105 Unit 4 – Discussion Board

COMS 105 Unit 4 – Discussion Board 

COMS 105 Unit 4 – Discussion Board 

Unit 4 Discussion Board

Active listening as a communication skill is essential for individuals in both the personal and professional life as it helps them go beyond simply hearing words and statement from a speaker or another but seeking an understanding and in-depth meaning as well as the intention behind them (Jonsdottir & Fridriksdottir, 2020). In practicing active listening, one focuses exclusively on what a speaker says instead planning the responses like what happens during a conversation or debate. Active listening entails a host of techniques like making eye contact, not disrupting the speaker, developing and demonstrating interest as well as being open-minded and not making judgments and being patient (Martins, 2022).

A recent situation occurred during a training session in our facility where these techniques may have helped me to better understand the content by the speaker. The training was about developing better communication skills to handle diverse patients, especially the elderly with chronic conditions. These skills are essential as observing them would have allowed me to focus more on the techniques and understand them as well as apply them in care delivery in the facility through my interactions with patients and even colleagues (Jones et al., 2019). For instance, I interrupted the speaker and would not make eye contact and this compromised my ability to understand the content being delivered during the session.

The development of these techniques is a significant opportunity for one to grow and improve their active listening skills because they enhance focus on the content and message. These techniques allow one to connect with the content and speaker at a deeper level and ensure that they develop a rapport with people, especially in healthcare settings when dealing with diverse patients and even colleagues and the management (Wanko et al., 2020). These techniques ensure that one understands the significance of the message from a speaker in a comprehensive manner.

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COMS 105 Unit 4 – Discussion Board References

Jonsdottir, I. J., & Fridriksdottir, K. (2020). Active listening: Is it the forgotten dimension in

managerial communication? International Journal of Listening, 34(3), 178-188. https://doi.org/10.1080/10904018.2019.1613156

Jones, S. M., Bodie, G. D., & Hughes, S. D. (2019). The impact of mindfulness on empathy,

active listening, and perceived provisions of emotional support. Communication Research, 46(6), 838-865. https://doi.org/10.1177/0093650215626983

Martins, J. (2022 May 21). Listening to understand: How to practice active listening (with

            examples). https://asana.com/resources/active-listening

Wanko, K. E. L., Kerr, J., & Jarvis, M. A. (2020). Evidence of nonverbal communication

between nurses and older adults: a scoping review. BMC Nursing, 19(1), 1-13. DOI:https://doi.org/10.1186/s12912-020-00443-9

Primary Response: Within the Discussion Board area, write 200–250 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

For this Discussion Board, please complete the following:

Active listening is one of the most important interpersonal communication skills to master. When we choose to actively listen to others, it has many positive benefits for both our personal and professional lives.

Read the following article for tips on practicing active listening:

How to Practice Active Listening

Think of a situation in your personal or professional life where 1 (or more) of these techniques would have helped you communicate more effectively. These techniques include the following:

Making eye contact
Not interrupting
Paraphrasing what has been said
Showing interest and asking questions
Being open and withholding judgment
Being patient

Answer the following questions:

How would these techniques have helped you better handle the situation?
Why do you think developing these techniques is your biggest opportunity for growth and improvement in active listening?

Responses to Other Students: Respond to at least 2 of your fellow classmates with at least a 50–100-word reply about their Primary Response regarding items you found to be compelling and enlightening. To help you with your discussion, please consider the following question:

What differences or similarities do you see between your posting and other classmates' postings? 

For assistance with your assignment, please use your text, Web resources, and all course materials.

COMS 105 Unit 4 – Discussion Board Rubric

Expectation Points Possible Points Earned Comments
Application of Learning Material Content: Post demonstrates understanding of Learning Material content.

20

Application of Course Knowledge: Post contributes unique perspectives or insights gleaned from personal experience or examples from discipline.

20

DB Responses: Responds substantively to two posts. Responses encourage interaction in the Discussion Board and classroom community.

20

Organization: Post presents information logically and is clearly relevant to discussion topic.

8

Professional Language: Posts contain accurate grammar, spelling, and punctuation with few or no errors. (APA formatting is not required.)

7

Total Points

75

Total Points Earned

View a downloadable version of the Discussion Board Grading Rubric.