Including the Twelve Skills Summary

Directions:

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What challenges do you anticipate in negotiating conflicts? Review the Conflict Resolution Network site (retrieved from http://www.crnhq.org/).

1. Describe a situation or conversation in which there was a conflict between a nurse or advanced practice nurse and another healthcare provider or administrator.
2. Write a 2 to 3 page paper on how you would apply the Twelve Skills to have a positive communication outcome.

Your paper must be presented in a single Word document. The paper must be between 2 to 3 pages in length, not including the title and reference list pages. The paper must use proper APA Publication Manual, 6th Edition formatting, including title page, running head, and reference list with properly formatted citations in the body of the paper.

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Clearly compared and contrasted a nurse or advanced practice nurse and another healthcare provider or administrator.Described how you would apply each of the 12 Conflict Resolution Skills to achieve a positive communication outcome.